Max is the founder and CEO of Azoma, the agentic commerce optimisation platform. Visit azoma.ai ↗
Max Sinclair Agentic commerce
Founder & CEO, Azoma

Building the future of GEO and Agentic Commerce Optimisation

Max Sinclair is the founder of Azoma, helping the world's leading brands, such as Mars, Unilever, L'Oréal, Reckitt, Beiersdorf and Nestlé, stay dominant in the era of agentic commerce. Six years at Amazon before that. Host of The New Frontier.

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New Agentic commerce · industry standard

The 5 C's of Agentic Commerce

Azoma and the Digital Shelf Institute have published the first industry standard for AI-driven retail: Completeness, Context, Citations, Correctness and Customer Acquisition. Built on tens of millions of AI responses analysed in Q2 2026, and already adopted by Mars, Unilever, Beiersdorf, L'Oréal and Reckitt.

Read the framework and the citation data
The 5 C's of Agentic Commerce, prepared by Azoma and The Digital Shelf Institute

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New Frontier: the Agentic Commerce podcast
The New Frontier · Episode 14

Inside Rufus: what Amazon's assistant reads before it recommends

Max talks to a former Amazon search PM about retrieval, review mining and why attribute coverage moves recommendation more than ad spend.

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Writing

Notes on how AI is rewriting product discovery

Long-form, evidence-led pieces on agentic commerce, generative engine optimisation and AI visibility. Written for operators, not for search engines.

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Max Sinclair
Max Sinclair
Founder & CEO, Azoma
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Azoma
Related work at Azoma

The full report, The 5 C's of Agentic Commerce, is available now through Azoma and the Digital Shelf Institute.

Read the 5 C's whitepaper ↗
Max Sinclair
Max Sinclair

Founder of Azoma, helping the world's leading brands, such as Mars, Unilever, L'Oréal, Reckitt, Beiersdorf and Nestlé, stay dominant in the era of agentic commerce. Previously six years at Amazon. Host of The New Frontier.

More writing

New Frontier: the Agentic Commerce podcast
Podcast · hosted by Max Sinclair

The New Frontier

The Agentic Commerce Answer · the AI for Ecommerce podcast

Conversations with the founders, operators and engineers building AI-mediated shopping. Every episode is published with a written summary, key ideas and full transcript.

Latest episode

Behind PerfectTed's meteoric rise from a £500k start

How a UK energy drink brand scaled from a £500k raise, and what it took to build demand in a category dominated by incumbents.

Key takeaways
  • Written summaries and transcripts published with every episode.
  • Guests are operators building in AI and ecommerce.
  • Episode notes link to the underlying research.
Read the transcript →

Episode archive

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About

Founder and CEO building the future of GEO and Agentic Commerce Optimisation

Max Sinclair is the founder of www.azoma.ai. Azoma is helping the world's leading brands, such as Mars, Unilever, L'Oréal, Reckitt, Beiersdorf, and Nestle, stay dominant in the era of Agentic Commerce.

Before founding Azoma, Max spent 6 years at Amazon in various global leadership roles, including being responsible for Customer's browsing experience for the launch of Amazon in Singapore; and leading the scale-up of Amazon Third Party Grocery across the EU.

Max was educated at Mila, a leading global Artificial Intelligence Institute. Max is also the host of the New Frontier, the AI for Ecommerce podcast. He has spoken globally on Agentic Commerce, Generative Engine Optimization (or Answer Engine Optimization), and the impact of AI on society and the future of work, and been featured in top-tier publications such as the BBC, the FT, Venture Beat, Vogue Business.

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Max Sinclair speaking
Speaking

Max speaks globally on agentic commerce, generative engine optimisation and the impact of AI on society and the future of work.

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Media

Interviews, press and appearances

Coverage featuring Max on agentic commerce, generative engine optimisation and the future of product discovery, in the BBC, the FT, Vogue Business, VentureBeat and others.

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Azoma
Azoma · founder & CEO

The company I'm building for agentic commerce

Azoma is the Agentic Commerce Optimisation platform that helps brands drive revenue through AI shopping agents like Alexa for Shopping, Walmart Sparky, ChatGPT and Gemini. Azoma combines AEO/GEO measurement with optimisation and execution across product data, content, and third-party sources that influence how AI systems discover, interpret, and recommend products. Trusted by leading consumer brands including L’Oréal, Unilever, Mars, Beiersdorf, and Reckitt, Azoma is the technology layer that helps brands increase product visibility, recommendations, and sales through AI-powered shopping experiences. Learn more at azoma.ai.

The category exists because a new intermediary now sits between shopper and shelf. It reads product data, reviews, editorial coverage and retailer catalogues, then makes a recommendation in a sentence. Brands have decades of practice influencing search results and almost none influencing that sentence.

My view is that this becomes an operations discipline rather than a marketing channel. The lever is the accuracy and completeness of what a brand publishes about itself, everywhere a retrieval system can reach it. That is unglamorous, measurable work, and it is what Azoma is built to do at catalogue scale.

The 5 C's of Agentic CommerceRead the whitepaper ↗

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